FAQ

Frequently Asked Questions.


Using PoxyArt Casting Resin.

How long does PoxyArt Casting Resin take to set?

Our Resin has a working time of 15-20 minutes after mixing before it starts thickening into a jell. Your casting will be fully set and usable in 8 to 12 hours depending on room temperature.

How much Resin do I need?

You can work out how much Resin you will need using the following formula: length(mm) x width(mm) x depth(mm) divided by 1000 = Resin Epoxy in ml. When using oddly shaped moulds, you can fill the mould with water and pour that into a measuring cup, you will need the same amount of Epoxy Resin for this mould.

Can I coat my artwork with PoxyArt Casting Resin?

Yes, PoxyArt Resin was developed with artists in mind. Make sure your artwork is completely dry, and in the case of watercolours or other water-soluble media, a coat of clear acrylic spray should be added first.

In the case of artwork on already stretched canvas, we suggest painting the resin on in several very thin coats rather than pouring, as the resin does tend to pool in the middle because of its weight.

What Moulds Can I use?

Silicone Moulds are the best to use with our resin, however you can also make your own moulds using Acetate sheets and silicone sealer.

How do I clean my Mixing tools?

The mixing cups and spoons provided with your PoxyArt Resin are reusable, once the remainder of resin on your mixing tools has hardened, you can peal it out of the cup and spoon.

You can also clean your tools with Acetone immediately after use, before the resin starts to set.

Food safe?

PoxyArt resin has a food save designation, allowing it to be used in food serving applications, but has a heat distortion temperature of 45-50 Deg. C which makes it unsuitable for the placement of very hot objects on its surface.

Do I need to wear Gloves and a mask when working with PoxyArt Casting Resin?

PoxyArt resin is odour-free, contains no VOC’s and is not flammable, however we do recommend using our resin in a well-ventilated area.

Gloves are recommended more so for the messy nature of resin, than for health and safety reasons although the hardener may cause minor skin irritations after prolonged exposure.

Note that some people may be allergic to resin, but this is very uncommon.

 


Orders and Shipping

can i collect my order?

Unfortunately we don’t have a physical store for collections as we ship directly from the factory. For orders over 20 liters, please contact us for more details.

What method of shipping do you use?

We ship exclusively via The Courier Guy to ensure your package is delivered as quick and safe as possible.

When will you ship my order?

We do our best to ship orders the following business day, but it may take up to three business days depending on the size of your order and stock availability. We do not ship on weekends or public holidays.

Please see our shipping policy for more details.

How long will it take for my order to arrive? (South Africa)

Your order will be delivered within 1 to 3 business days from shipment depending on your City. Rural areas may take up to 5 business days.

Please see our shipping policy for more details.

What countries do you ship to?

We currently only ship to South Africa. If you are from another country, please contact us so we can recommend a similar product in your area.

info@poxyart.com

Can I place an order over the phone?

Unfortunately, we are not able to take phone orders at this time.

If you are having difficulty placing an order, please email us at info@poxyart.com. We will be happy to help you complete your order.

I think my order is lost. What do I do?

While we make every effort to get packages shipped in a timely fashion, they can sometimes be delayed for circumstances outside our control.

You can request a tracking number at any time after placing your order. Track your package via http://thecourierguy.co.za/tracking_home.php.

Contact info@poxyart.com for more information.